Peptsci ("Peptsci," "we," "us," or "our") values your privacy and is committed to safeguarding the personal information you entrust to us. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website at www.peptsci.com (the "Site"), open an account, place an order, or otherwise engage with our services.
This Privacy Policy applies to everyone who uses the Site, including licensed healthcare professionals ("Providers"), research partners, distributors, and general visitors. By accessing or using the Site, you accept the practices described in this Privacy Policy. If you do not agree, please do not use the Site.
IMPORTANT: THE PEPTSCI SITE AND SERVICES ARE OFFERED EXCLUSIVELY TO LICENSED HEALTHCARE PROFESSIONALS AND AUTHORIZED RESEARCH ENTITIES. PEPTSCI IS A MANUFACTURER AND SUPPLIER OF PRODUCTS AND DOES NOT PROVIDE MEDICAL ADVICE, CLINICAL GUIDANCE, OR TREATMENT RECOMMENDATIONS.
1. INFORMATION WE COLLECT
1.1 Information You Give Us
We collect information you choose to provide when interacting with the Site or our services, such as:
- Registration details, including your name, email address, phone number, business address, and professional credentials (license type and number, state of licensure, DEA number, and NPI number)
- Documents submitted for identity and credential verification during account setup and approval
- Payment and billing details — including card numbers, billing addresses, and related financial information — handled through our third-party payment processors
- Order records, including products ordered, quantities, delivery addresses, and transaction dates
- Correspondence with us, including emails, support requests, and feedback sent through our contact forms or to support@peptsci.com
- Information submitted with affiliate or partner program applications, including business entity details and tax identification numbers
- Information submitted with Group Purchasing Organization (GPO) account applications
1.2 Information We Collect Automatically
When you visit the Site, we and our service providers automatically gather certain data, including:
- Device details, such as IP address, browser type and version, operating system, and device identifiers
- Usage information, such as pages viewed, links clicked, session duration, referring URLs, and browsing paths
- Approximate location inferred from your IP address
- Data gathered through cookies and similar technologies, as explained in Section 6
1.3 Information from Other Sources
We may also receive information about you from third parties, including credential-verification services that confirm your professional licensure, payment processors, shipping carriers, and analytics providers.
2. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Manage Accounts: Create, maintain, and verify your account; process and fulfill orders; and communicate with you about your account and transactions
- Verify Credentials: Confirm your professional license, DEA registration, and other qualifications required to purchase our products
- Process Orders: Handle payments, ship products, send order confirmations and tracking updates, and manage returns or defect claims
- Provide Support: Answer your questions, resolve issues, and offer technical or product-related help
- Meet Legal Obligations: Comply with applicable laws, regulations, and legal processes; respond to lawful government requests; and keep records as required by law
- Ensure Quality and Safety: Administer adverse event reporting, product recalls, and quality control activities
- Improve the Site: Study usage trends, enhance Site performance and experience, and develop new features and services
- Communicate with You: Deliver transactional messages (order confirmations, shipping notices, account alerts) and — where consent is required, with your consent — marketing communications about our products and services
- Protect Against Fraud: Detect, investigate, and prevent fraudulent activity, unauthorized access, and other unlawful conduct
- Run Partner Programs: Administer affiliate and partner programs, including referral tracking and commission payments
3. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information. We may share it only in these situations:
3.1 Service Providers
We share information with vendors who perform services for us — such as payment processing (Stripe, including Stripe Connect), shipping and logistics, email and messaging platforms, cloud hosting and storage, analytics, and credential verification. These vendors are contractually bound to use your information only to deliver services to us and to maintain appropriate safeguards.
3.2 Legal Obligations
We may disclose information when required by law or valid legal process, such as a subpoena, court order, or government demand. We may also disclose information to: (a) satisfy applicable laws or legal obligations; (b) enforce our terms, agreements, or policies; (c) protect the rights, property, or safety of Peptsci, our users, or others; or (d) address claims that content infringes third-party rights.
3.3 Corporate Transactions
If Peptsci is involved in a merger, acquisition, restructuring, bankruptcy, or similar event, your information may be transferred as part of that transaction. We will notify you of any resulting change in ownership or control of your personal information.
3.4 With Your Permission
We may share your information for other purposes when you give us explicit consent.
3.5 Aggregated or De-Identified Information
We may share aggregated or de-identified data that cannot reasonably identify you, for research, analytics, or other business purposes.
4. DATA RETENTION
We keep your personal information for as long as your account remains active or as needed to serve you. We also retain data as necessary to satisfy legal obligations, resolve disputes, enforce agreements, and maintain business records. Typical retention periods include:
- Account and transaction records: At least seven (7) years after your last transaction, consistent with tax and business recordkeeping requirements
- Professional credential records: For the life of your account plus seven (7) years after closure
- Adverse event reports and related documentation: As required by FDA and applicable state regulations
- Support and communication records: Three (3) years from the date of the communication
- Site usage and analytics data: Up to three (3) years in aggregate form
Once personal information is no longer needed for any of these purposes, we securely delete or de-identify it under our retention and destruction procedures.
5. DATA SECURITY
We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or disclosure. These include encryption of data in transit (SSL/TLS), controlled access, periodic security reviews, and staff training on data protection.
That said, no internet transmission or electronic storage method is completely secure. While we use commercially reasonable measures to protect your information, we cannot guarantee absolute security. You remain responsible for protecting your account credentials and for all activity under your account.
6. COOKIES AND TRACKING TECHNOLOGIES
6.1 Cookies We Use
The Site uses cookies and similar technologies to improve your experience, measure usage, and support marketing. These include:
- Essential Cookies: Required for core Site functions such as session management, cart operation, and security. These cannot be turned off.
- Analytics Cookies: Help us understand how visitors use the Site — pages visited, time on page, and navigation flows. We use tools such as Google Analytics for this.
- Functional Cookies: Support enhanced features and personalization, such as remembering preferences and login status.
- Marketing Cookies: Track visitors across sites to serve relevant advertising; these may be placed by third-party advertising partners.
6.2 Your Cookie Controls
Most browsers let you manage cookies in their settings — refusing all cookies, allowing only some, or alerting you when one is set. Disabling cookies may limit Site functionality, including login, ordering, and certain features.
6.3 Do Not Track
Some browsers send "Do Not Track" (DNT) signals. The Site does not currently respond to DNT signals, but you can manage tracking preferences through your browser and cookie settings as described above.
7. YOUR RIGHTS AND CHOICES
7.1 Reviewing and Updating Your Information
You can view, update, or correct your account details anytime by logging into your account or emailing support@peptsci.com. Changes to professional credentials may require re-verification.
7.2 Marketing and SMS Preferences
You may opt out of marketing emails by using the unsubscribe link in any message or contacting us directly. Even after opting out, we will continue sending transactional messages tied to your account and orders.
If you have consented to receive text messages from Peptsci (for example, order and shipping notifications), you can withdraw that consent at any time by replying STOP to any message or by updating your SMS preferences in your account settings. Reply HELP for assistance. Message frequency varies and message and data rates may apply. We do not share your mobile phone number or SMS consent with third parties or affiliates for their own marketing purposes; mobile information is used solely to deliver the messages you signed up for through our SMS provider acting on our behalf.
7.3 Deleting Your Account
You may ask us to delete your account by emailing support@peptsci.com. Some information may be retained where the law requires it or where we have a legitimate business need, such as regulatory compliance, tax recordkeeping, or dispute resolution.
8. STATE PRIVACY RIGHTS
Residents of certain U.S. states — including California (CCPA/CPRA), Colorado, Connecticut, Virginia, Utah, Texas, Oregon, and Florida (Florida Digital Bill of Rights, where applicable) — may have additional rights under their state's privacy laws. Where these laws apply to you, your rights may include:
8.1 Right to Know / Access
You may request that we disclose the categories and specific pieces of personal information we hold about you, where we obtained it, why we collected it, and the categories of third parties with whom it has been shared.
8.2 Right to Delete
You may request deletion of personal information we collected from you, subject to legal exceptions (for example, information needed to complete a transaction, meet a legal obligation, or detect security incidents).
8.3 Right to Correct
You may ask us to fix inaccurate personal information we maintain about you.
8.4 Right to Opt Out of Sale or Sharing
Peptsci does not sell personal information and does not share personal information for cross-context behavioral advertising. If that changes, we will update this Privacy Policy and post a "Do Not Sell or Share My Personal Information" link on the Site.
8.5 Right to Limit Sensitive Personal Information
Where we collect sensitive personal information (such as professional license numbers, financial account details, or precise geolocation), we use it only for purposes permitted by law — such as fulfilling requested services and maintaining security and integrity. You may request that we limit its use and disclosure to those purposes.
8.6 Right to Non-Discrimination
We will never penalize you for exercising your privacy rights. We will not refuse service, change pricing, or reduce service quality because you made a privacy request.
8.7 Submitting a Request
To exercise any right above, send a verifiable request to support@peptsci.com or call (816) 737-8724. We will confirm your identity by matching the details you provide against our records before acting on your request. You may also authorize an agent in writing to submit a request for you.
We respond to verifiable requests within forty-five (45) days. If we need more time (up to an additional forty-five days), we will let you know the reason and the extended timeline in writing.
8.8 California "Shine the Light"
Under California Civil Code Section 1798.83, California residents may ask about disclosures of personal information to third parties for those parties' direct marketing. Peptsci does not disclose personal information to third parties for their direct marketing purposes.
9. CHILDREN'S PRIVACY
The Site and our services are not intended for anyone under eighteen (18). We do not knowingly collect personal information from minors. If we discover we have collected information from someone under 18, we will delete it promptly. If you believe a minor has provided us information, contact us right away at support@peptsci.com.
10. THIRD-PARTY LINKS AND SERVICES
The Site may link to third-party websites, social media platforms, and other online services that Peptsci does not operate or control. This Privacy Policy does not cover those services. We are not responsible for third parties' privacy practices and encourage you to review their policies before sharing information with them.
The Site is hosted on the Vercel platform, which provides our web infrastructure, and payments are processed by Stripe (including Stripe Connect). Your data may be stored and processed on secure servers operated by these providers behind firewalls. You can review Vercel's privacy policy at https://vercel.com/legal/privacy-policy and Stripe's privacy policy at https://stripe.com/privacy.
11. SOCIAL MEDIA
Peptsci maintains profiles on various social media platforms. When you engage with us on social media — liking, commenting, sharing, or messaging — the platform may collect data about that interaction. Your use of social platforms is governed by their privacy policies, not this one. We may use social media interactions to respond to inquiries and improve our services.
12. USERS OUTSIDE THE UNITED STATES
The Site and our services are intended for U.S. use only. We do not ship internationally, and our services are directed to U.S.-based healthcare professionals and research entities. If you access the Site from abroad, understand that your information may be transferred to, stored in, and processed within the United States, where data protection laws may differ from your jurisdiction's. Using the Site constitutes consent to that transfer and processing.
13. UPDATES TO THIS POLICY
We may revise this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. Material changes will be posted on the Site with an updated "Last Updated" date, and we may also email you about significant changes. Continued use of the Site after changes take effect means you accept the revised policy. We encourage you to revisit this page from time to time.
14. CONTACT US
For questions, concerns, or requests about this Privacy Policy or our data practices, contact:
Peptsci Research
401 Jackson St Suite 2340-K23
Tampa, FL 33602
Email: support@peptsci.com
For state privacy law requests, please include "Privacy Request" in your email subject line.